Get in Touch

Updated May 26, 2026

Have a question or concern? The best way to reach the Ondine team is by email.

Email Us

support@ondine.shop

We respond to all messages within 2 business days. For urgent matters, include "URGENT" in the subject line.

What to Include in Your Email

• Your full name and order number (if applicable)
• A clear description of your question or issue
• Photos if reporting a product defect or damage

Office Hours

Our team reviews emails Monday through Friday, 10:00 AM – 5:00 PM EST. Emails sent on weekends are reviewed the following Monday.

About Ondine

Ondine is an online fashion store. We do not have a walk-in location. All support is handled via email.